How to set up email on an iPhone or iPad

This guide explains how to add a WebhostingNZ email account to an iPhone or iPad.

Before you start

You will need:

• your full email address
• your email account password
• your domain name

Your email account must already exist in your hosting control panel before it can be added to your device.

If the email account has not been created yet, create it first or contact support.

Recommended settings

We recommend using IMAP for phones and tablets.

IMAP keeps your email on the server and is better suited when checking email from multiple devices.

Incoming mail settings

• Account type: IMAP
• Host name: mail.yourdomain.co.nz
• Username: your full email address
• Password: your email account password
• Security: SSL/TLS
• Port: 993

Replace yourdomain.co.nz with your own domain name.

Outgoing mail settings

• SMTP server: mail.yourdomain.co.nz
• Username: your full email address
• Password: your email account password
• Security: SSL/TLS
• Port: 465
• Authentication: required

Your outgoing mail server must use authentication.

Use the same full email address and password as the incoming mail server.

Step 1: Open Mail settings

On your iPhone or iPad, open Settings.

Go to:

Mail → Accounts → Add Account

Step 2: Choose Other

Select Other.

Then choose Add Mail Account.

Step 3: Enter the account details

Enter:

• Name: your name or business name
• Email: your full email address
• Password: your email account password
• Description: a label for the account, such as your email address

Tap Next.

Step 4: Choose IMAP

Select IMAP.

Step 5: Enter incoming mail server details

Under Incoming Mail Server, enter:

• Host Name: mail.yourdomain.co.nz
• User Name: your full email address
• Password: your email account password

Replace yourdomain.co.nz with your own domain name.

Step 6: Enter outgoing mail server details

Under Outgoing Mail Server, enter:

• Host Name: mail.yourdomain.co.nz
• User Name: your full email address
• Password: your email account password

Tap Next.

Step 7: Save the account

Your device will check the settings.

Once accepted, tap Save.

Your email account should now appear in the Mail app.

If your iPhone or iPad cannot verify the account

If your device cannot verify the account, check:

• the email account has already been created
• the username is the full email address
• the password is correct
• the incoming server is mail.yourdomain.co.nz
• the outgoing server is mail.yourdomain.co.nz
• IMAP is using port 993 with SSL/TLS
• SMTP is using port 465 with SSL/TLS
• outgoing server authentication is enabled

Need help?

If you still receive an error, please contact WebhostingNZ support and include the exact error message shown on your device.

Contact support